PI Learning International boasts of their International associate team, offering today's corporate world, some of the best industry expertise and experience. The success of learning is highly reliant upon the professional abilities of the facilitators and trainers of all learning sessions. The experience and the qualifications of PI Associates, creates flexible tailored sessions that can be facilitated on or off-site for the ease of today's business. |
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Tricia
Olsen Founder and Managing Director |
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| Professional business associations | National
President Customer Service Association (former) Honorary Life Member
Customer Service Association CEO & Founder of ICSP International Customer Service Professionals |
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| Expertise | Corporate
Training Consultant National and International Trainer and Speaker Program Developer Motivational Speaker Key note Speaker Television, Radio & Video Presenter Manager of PR and Marketing General Manager Sales & Service Author "Optimism The Winning Attitude in Customer Service" Co-Author of Australia's first Customer Service Accreditation Course. |
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| Client Projects | Service
Charter, Development and Design Customer Service Training in Design
and delivery Culture Change Project. Benchmarking International Project |
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Terry
Lee Senior Associate |
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| Qualifications | Registered Psychologist working in a clinical practice, organisational psychology, and training and development. | |
| Professional business associations | Head
of Leadership Centre- Mt Eliza Business School Member of the Australian Psychological Society Member of the Australian Human Resources Society Registered Psychologist |
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| Expertise | Training
and Development Manger Manager of Leadership division Human Resource and Training Manager |
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| Client Projects | Strategic
planning with National Express Optimism the Resilience Factor in Customer Service TAC Servicing your way to the top…Colonial |
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Stephanie
Eales Senior Associate |
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| Qualifications | Bachelor Of Education La Trobe University | |
| Expertise | Marketing Manager of Sales and Service Manager of Human Resources | |
| Relevant examples of previous experience | One
on One Coaching in Customer Service On Line Coaching and Mentoring for Team Leaders and Managers Stress Management and Personal Development Coaching Personal Presentation and Image Development workshops Dealing with Problem people Motivation through discipline Winning at Work in Customer Service Handling the stressful Customer |
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Richard
Joseph Senior Associate |
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| Professional business associations | National President of New Zealand Credit & Finance Institute Fellow Associate of New Zealand Institute of Management Author "Turning point" Personal Development | |
| Expertise | Sales
and marketing Manager Protocol and Service Manager Credit and Performance Management Customer Service and Performance Manager |
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| Client Projects | Benchmarking
International Project Serving Ladies and Gentleman in today's Business
World Turning Point in personal Development Training Creating a stress free environment in Credit Management Winning at Work for Service Excellence Organisations that have trained with Richard are: Bank of New Zealand Credit Cards Carter Holt Harvey Alliance Textiles Fletcher Aluminium Dalton Fine Paper Monash Medical Centre Stegbar (Australia) Pty Ltd |
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Andrew
Ellett Associate |
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| Qualifications | Bachelor
of Arts (Indonesian), Deakin University Bachelor of Commerce (Electronic Commerce), Deakin University |
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| Professional business associations |
Internet Industry Association eCommerce Taskforce Internet Industry Association Web Development Community Taskforce Resident eBusiness presenter at The CEO Institute Telstra Associate Business Partner Golden Key National Honour Roll |
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| Expertise |
Electronic business process re-engineering Effective application of Internet based technologies (TCP/IP) Internet marketing Internet revenue models eBusiness strategic planning The critical paths organisations should follow to go online effectively and efficiently |
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| Client Projects |
IOOF Pacifica Group Ltd International Congress of Genetics 2003 Public Records Office of Victoria Victorian Association of Forest Industries www.toniatodman.com PTO |
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| Lynne
Hayward Associate |
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| Qualifications | Bachelor of Commerce Diploma of Education Graduate Diploma in Sports Coaching | |
| Expertise | Head
of Training and Development Moorabbin TAFE Senior accountant for Australian Taxation Office Associate with Australian Institute of Management Author of " An Insight Into Callisthenics"Business Owner Teacher and Trainer Clerk |
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| Client Projects | Professional Customer Service and Sales Skills Creating the Best out of your Customers Team Development Workshops Report and Letter writing Management Training, Marketing, Writing Skills, Customer Service Training, Interviewing, Public Presentation Training, Personal Development, Film Production, Consultant on Training, Performance Review, Marketing, Systems, Market Research Methods. Clients include: AAA Insurance, BSF, Barwon Water, BP New Zealand, Coles Myer Ltd, Ericcson, Hewlett Packard, PowerNet, Telstra, RACV, VicRoads, Waringal Hospital, Royal Botanic Gardens, Attorney Generals Department, Shire of Bulla, Sandringham and Moorabool., to name but a few. |
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| Michael Gorton Associate |
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| Qualifications | Bachelor of Laws (LL.B) Melbourne Bachelor of Commerce Melbourne, Order of Australia (2004) | |
| Professional business associations | Fellow & Honorary Solicitor- Royal Australasian College of Surgeons (Honorary)Fellow & Honorary Solicitor- Australian and New Zealand College of Anesthetists Fellow - Taxation Institute of Australia Fellow - Australian Institute of Company Directors Member - Banking Law Association Member - Commercial Law Association of Australia Member - Administrative Law Section, Law Institute of Victoria |
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| Expertise | Partner - Russell Kennedy Solicitors Commercial Law Corporate Law Contract Law Trade Practices Mergers & Acquisitions Intellectual Property Finance Law Employment Law Industrial Law Anti-discrimination Law Medico-legal issues Solicitor to: the Australian and New Zealand Intensive Care Society, the Committee of Presidents of Medical Colleges on Medical Indemnity, the Royal Australian College of Physicians, the Australian College of Emergency Medicine, Greening Australia Limited, Commissioner - Equal Opportunity Commission (Vic)Chair State Reconciliation Committee |
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| Malcolm
Gray Associate |
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| Qualifications | A+ Grade Journalist | |
| Professional / business associations | Member
Australian Journalist Association Member Australian Institute of Training and Development Accredited Speaking Member of the National Speakers Association of Australia |
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| Expertise | 20 years experience as a Reporter and Presenter Lecturer Keynote Speaker, Compere, Master of Ceremonies Trainer | |
| Client Projects | Corporations
and Handling the Media Public Speaking Author " Public Speaking"Business Humour Media Training Customer Service Change Management Perception Training Memory Training Success Management |
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David
Miller Associate |
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| Qualifications | Methods
Engineering Property Authority Holder in Financial Planning Post-Grad Diploma in Business Administration Accredited Brokerage in Insurance and Mortgage Finance Licensed Real Estate Agent Commercial and Private Pilot's Licence |
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| Professional business associations | Writer for Sydney Morning Herald and Financial Review | |
| Expertise | Market Research and Consulting Consultant in Property Investment, Financial Planning, Mortgage and Insurance for groups and individuals |
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Peter
Meehan Associate |
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| Qualifications | Professional Broadcaster News Talk 3AW | |
| Professional business associations | Broadcaster for 3BA Ballarat, 4GR Toowoomba, 4BC Brisbane, 2KO Newcastle, 2UE Sydney, 2NX Newcastle | |
| Expertise | Radio
Broadcaster for 25 Years Presenter Master of Ceremonies Keynote Speaker Customer Service |
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Adrian
Ohlsen Associate |
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| Professional / business associations | Training
Executive Management Services The Australian Institute of Management. Consultant for A.I.M. |
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| Expertise | 23
years Experience in Training and Development Myer Grace Bros Training Officer Myer Grace Bros District Training Manager Training Course Development and Presentation |
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| Client Projects | Consultant Human Resources Head for Red Rooster, Bristol Paints Managing Director of own Transport company Consultant for own practice Trainer for individuals and groups |
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Elliot
Goblet Associate |
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| Qualifications | Corporate Humorist | |
| Professional / business associations | Corporate Humorist for IBM, ANZ Bank, FAI Insurance, McDonalds Australia, BP, Price Waterhouse | |
| Expertise | Television
Performer Stand Up Comedian Motivational Speaker Presenter on Corporate Relationships Presenter on Organisational Change Conflict Resolution |
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Cherie
de Haas Associate |
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| Qualifications | Naturopath | |
| Professional / business associations | Segment Presenter "Healthy, Wealthy & Wise" | |
| Expertise | Naturopathy Author Radio and Television Presenter Natural Medicine Developer and Founder " Essentially Yours" Skincare Range exclusive to David Jones and "Synergy" Products all derived from natural sources. Author " Natural Skin Care" |
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Leonie
Collins Associate |
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| Qualifications | Certified Professional Speaker | |
| Expertise | 20
years corporate experience in Promotions and Public Relations Consulting Sales and Retail Consultant Customercare and Sales Authority Industry experience with Insurance, Information Technology, Fashion, Cosmetics, Banking and Finance, Airline, Manufacturing, Hospitality, Pharmaceutical and Telecommunications International Trainer International Consultant Value Adding Business Services Needs Analysis Image Consultant Performance and Attitude Training Companies include Spotless Catering, Grand Prix. Johnson & Johnson, Hewlett Packard, Digital, Mobil, Hoechst, Coles Myer, Price Waterhouse, ANZ, National Mutual, Optus, KLM, Qantas, AMP, Hutchinson, Pacific Dunlop and Searle |
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Adrian
Osborne Associate |
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| Qualifications | Professional Function Caricaturist | |
| Professional / business associations | Private, Corporate and Government Assignments | |
| Expertise | Artist Caricaturist Sales, Promotion and Public Relations Corporate Relations |
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